Lack of responsiveness by Castle support of late

[alangsam]

In the past i have had decent turnaround on warranty repairs from Castle.

That said i sent a MMM in 7 weeks ago and have yet to hear anything. Five phone calls into them with no response? I had just previously had a sidewinder and another MMM in for service and the turnaround was about 3 weeks so i know i am using the right process.

They would benefit greatly from a webbased problem management system where people could get a status of what is going on - if anything with their $150+ controller.

[Garcol]

Wow 7 weeks huh? Looks like I can be waiting for another few weeks..Bummer deal. Iam already at 4 weeks.
Well at least I can say they did respond today to my email that it will be at least another 2 weeks.
Edit: Waaa, I wanna play with my new toy.lol

[Snipin_Willy]

I finally got a call this week about my MMM I sent in over a month ago. It'll be atleast another 2 weeks before I can even hope of seeing something in the mail.

[Pdelcast]

The only people who should be waiting right now are those waiting on a replacement MMM -- we have about 4000 of them in process right now, so if it hasn't gone out yet, it will soon.

[Andrew32]

Originally Posted by Pdelcast

The only people who should be waiting right now are those waiting on a replacement MMM -- we have about 4000 of them in process right now, so if it hasn't gone out yet, it will soon.

mmm....what i would do with 4000 MMM's