RC-Monster Forums  
RC Monster

Go Back   RC-Monster Forums > Support Forums > Castle Creations

Reply
 
Thread Tools Rate Thread Display Modes
Old
  (#16)
Pdelcast
RC-Monster Titanium
 
Pdelcast's Avatar
 
Offline
Posts: 1,697
Join Date: Mar 2008
08.24.2011, 05:49 PM

Quote:
Originally Posted by padrino View Post
I expect it will take at least a couple of weeks to turn them around if not longer. Are there any on the open market yet so those of us that don't want the downtime can buy another? I have seen many threads confusing rev.2 and rev.3 with XL 2, it may be worth sending out a follow-up clarification since many are fighting battles on what the real answer is regarding affected controllers.
Won't take a couple of weeks -- more like 1-2 days. The fix is really quick and easy -- it's a board swap.

Thanx!

Patrick


Patrick del Castillo
President, Principle Engineer
Castle Creations
   
Reply With Quote
Old
  (#17)
padrino
hmmm...
 
Offline
Posts: 145
Join Date: Nov 2008
08.25.2011, 12:17 AM

Quote:
Originally Posted by Pdelcast View Post
Won't take a couple of weeks -- more like 1-2 days. The fix is really quick and easy -- it's a board swap.

Thanx!

Patrick
Thanks for the note Patrick, I was saying that because all of my repairs in the past have taken 4+ weeks but if this is different then I feel better about sending the XL in without a backup ESC..... but if I can buy an XL 2 on the market somewhere I will :)
   
Reply With Quote
Old
  (#18)
andreazinno
Guest
 
Posts: n/a
08.29.2011, 10:22 AM

Quote:
Originally Posted by Pdelcast View Post
Sorry guys --

We decided to recall ALL the affected controllers -- just to be safe. PLEASE return your Mamba XL for update.

We will be swapping the control board for a new design with new driver chips.

Thank you!

Patrick
Hi Patrick, is this means that also Mamba XL v.1 will be repaired/replaced ?

I bought mine on January 2011.

Regards, Andrea.
   
Reply With Quote
Old
  (#19)
Pdelcast
RC-Monster Titanium
 
Pdelcast's Avatar
 
Offline
Posts: 1,697
Join Date: Mar 2008
08.29.2011, 12:41 PM

Quote:
Originally Posted by andreazinno View Post
Hi Patrick, is this means that also Mamba XL v.1 will be repaired/replaced ?

I bought mine on January 2011.

Regards, Andrea.
Yes, of course. ALL means ALL.


Patrick del Castillo
President, Principle Engineer
Castle Creations
   
Reply With Quote
Old
  (#20)
berserk80
Guest
 
Posts: n/a
08.29.2011, 07:39 PM

Alas, my MXL V1 looks like this :)



So expect a new MXL on sale, as far as I understand it v3
   
Reply With Quote
Old
  (#21)
NickRummy
RC-Monster Carbon Fiber
 
NickRummy's Avatar
 
Offline
Posts: 209
Join Date: Sep 2008
08.30.2011, 11:39 AM

My MXL was signed for on the 25th but no word from Castle on it showing up or being worked on. **patiently waiting**
   
Reply With Quote
Old
  (#22)
crazyjr
RC-Monster Dual Brushless
 
crazyjr's Avatar
 
Offline
Posts: 3,786
Join Date: May 2005
Location: georgia
08.30.2011, 05:39 PM

Quote:
Originally Posted by BIG-block View Post
Oh man, this sucks big time. I just bought a MMM XL and it is on it's way. I already have to send it back before I even use it. Not cool but at least Castle is willing to take care of the problem free of charge although I will have to pay to ship the controller back. Grrrr....

Is there any info on the exact part that causing this recall and are all the MMM XL controllers affected?
I understand what you are saying, to some extent. but Castle is doing something , only done by one other company, Traxxas. The origional evx-1 E-Maxx esc was recalled, due to smoking when getting wet IIRC. No one complained, traxxas just did it for safety, So is Castle. I agree it's a drag to send back and wait, but you are getting a better product by one of the best electronics companies in the U.S.


Work because i gotta, play because i wanna

People here hate Nitro, I love it. I start it, run it about 50 ft from me and it dies, I go after it. Perfect exercise
   
Reply With Quote
Old
  (#23)
padrino
hmmm...
 
Offline
Posts: 145
Join Date: Nov 2008
08.30.2011, 06:37 PM

Quote:
Originally Posted by crazyjr View Post
I understand what you are saying, to some extent. but Castle is doing something , only done by one other company, Traxxas. The origional evx-1 E-Maxx esc was recalled, due to smoking when getting wet IIRC. No one complained, traxxas just did it for safety, So is Castle. I agree it's a drag to send back and wait, but you are getting a better product by one of the best electronics companies in the U.S.

Castle is definitely due credit for what they are doing but it's not aswonderful as you make it all seem, in the end they always try and due the right thing but there are many people complaining and many smoked ESCs, and the safety issue = liability problems so there is a real reason to step up before the usual lawsuit motivates a recall.
   
Reply With Quote
Old
  (#24)
crazyjr
RC-Monster Dual Brushless
 
crazyjr's Avatar
 
Offline
Posts: 3,786
Join Date: May 2005
Location: georgia
08.30.2011, 10:31 PM

I don't see the liability issue, All the people injured by skateboards Don't sue the company. I see this as a way for castle to save people money and gain customers, Do you see Hobbyking trying to fix their esc's? How Many times did Schultze say loose connectors were due to user incompitance


Work because i gotta, play because i wanna

People here hate Nitro, I love it. I start it, run it about 50 ft from me and it dies, I go after it. Perfect exercise
   
Reply With Quote
Old
  (#25)
outlaw
Castle addicted
 
outlaw's Avatar
 
Offline
Posts: 146
Join Date: Dec 2010
Location: Hamburg, Germany
08.31.2011, 07:19 AM

Quote:
Originally Posted by crazyjr View Post
I don't see the liability issue, All the people injured by skateboards Don't sue the company. I see this as a way for castle to save people money and gain customers, Do you see Hobbyking trying to fix their esc's? How Many times did Schultze say loose connectors were due to user incompitance
1+

Schulze really sucks


kind regards

Mirko

Brushless motors have to be green ....
   
Reply With Quote
Old
  (#26)
NickRummy
RC-Monster Carbon Fiber
 
NickRummy's Avatar
 
Offline
Posts: 209
Join Date: Sep 2008
09.07.2011, 03:38 PM

Anyone have any info on the updates? Been a week since this thread had any posts and my MXL has been there since the 25th with no word of progress.
   
Reply With Quote
Old
  (#27)
bruce750i
RC-Monster Aluminum
 
bruce750i's Avatar
 
Offline
Posts: 972
Join Date: Feb 2008
09.07.2011, 05:07 PM

25th of what month Nick? They've had my XL for 3 months.
   
Reply With Quote
Old
  (#28)
FG101C
RC-Monster Aluminum
 
Offline
Posts: 765
Join Date: Aug 2007
09.07.2011, 09:39 PM

No e-mail reply here either, sent it in the weekend of the recall. I do have the name of the person that signed for it though. So I guess we wait.
   
Reply With Quote
Old
  (#29)
himalaya
RC-Monster Carbon Fiber
 
himalaya's Avatar
 
Offline
Posts: 392
Join Date: Nov 2008
09.08.2011, 01:50 AM

Nothing heard either. USPS site shows they've had my HV for a few days. Nothing but wait can I do for now.


....What a Blue Sky....
   
Reply With Quote
Old
  (#30)
NickRummy
RC-Monster Carbon Fiber
 
NickRummy's Avatar
 
Offline
Posts: 209
Join Date: Sep 2008
09.08.2011, 08:23 AM

I heard they are repairing a LOT of HV160s first before the MXL?
   
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



RC Monster




Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
vBulletin Skin developed by: vBStyles.com