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Pdelcast
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06.06.2012, 05:24 PM

Quote:
Originally Posted by outlaw View Post
Patrick

Would a surprise if +30.000 ESC's exchange wouldn't cause some trouble...
But the german Castle community stands by you !

heads up
every bad does have a good ... one day

thx for the update !!!

Thanks for the kind words Outlaw...

FYI - it was more like 60,000 total affected by the recall...


Patrick del Castillo
President, Principle Engineer
Castle Creations
   
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outlaw
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06.06.2012, 05:29 PM

60.000 ??? no kidd'n

Just a little "reminder" who is "complaining" about Castle these day...

They exchange those 60.000 controlers for free !!!
Try to find a company of the size and the passion like Castle, doing this.

As long you did not found this company, please stop complaining ...
Better buy some Castle products to make sure they stay in business !!!
I just bought 2 Monster

Forgot one thing
There is another Service Advisorie for the Mamba XL2
I saw that one a week ago, send an email to castle support and got an answere and the part shipped within 5 days !

And the latest Mamba XL2 is doing an outstanding job...
prodrucing 3,8kw like nothing ...


kind regards

Mirko

Brushless motors have to be green ....

Last edited by outlaw; 06.06.2012 at 05:54 PM.
   
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  (#48)
snellemin
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06.06.2012, 05:50 PM

60.000!!!!! That is a whole lotta BlueBerries.


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GTP-Pletty Big Maxximum+RX8. GTP-C50-6L Hacker+RX8. CRT.5-Pro4+ZTW esc.
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  (#49)
magman
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06.06.2012, 08:54 PM

Patrick....no matter how hard your company tries, inevitably if you please 95% your are doing very well. Obviously, 100% is the ultimate goal, but in reality rarely happens. With my business that same premise is what usually happens even though I strive for perfection.

Hang in there!


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2. MBX-5T 1520, MMM ON 5S
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padrino
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06.06.2012, 11:50 PM

Quote:
Originally Posted by outlaw View Post
60.000 ??? no kidd'n

Just a little "reminder" who is "complaining" about Castle these day...

They exchange those 60.000 controlers for free !!!
Try to find a company of the size and the passion like Castle, doing this.

As long you did not found this company, please stop complaining ...
Better buy some Castle products to make sure they stay in business !!!
It goes both ways, while people have every right to complain they should keep it balanced, by the same token being a Zealot or total fanboy doesn't help either...

People definitely go too far when it comes to complaining generally because of the emotion involved and that needs to be handled but people voicing their opinions and positions is good for everyone as long as it isn't out of line.
   
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jayjay283
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06.07.2012, 02:27 AM

How does that go for people who just ride the fence post padre ?
   
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TexasSP
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06.07.2012, 09:57 AM

Quote:
Originally Posted by Pdelcast View Post
omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!
Who do you think you are Patrick?!?!?!

We were talking about blueberries and you rudely interrupted this serious discussion to talk about ESC's and CS?

Everyone knows that blueberries are what makes the world go round. Without them, the universe would spin off in to complete chaos and implode upon itself.

To BrianG: the four hours comment was tongue and cheek by me.........

BTW, Patrick, keep up the hard work. It's rough when you grow by leaps and bounds over night. I started working for a company a few months back that did much of the same, going through many pains, but moving forward head down all the time. Life is an adventure after all.


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  (#53)
MiamizFinest
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06.07.2012, 12:17 PM

Obvious troll has bein tamed, time to enjoy all the blueberrys in peace
   
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Bondonutz
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06.07.2012, 01:50 PM

Works every time !



I retired from RC, now life is all about guns and long range shooting.
   
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  (#55)
lutach
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06.07.2012, 02:39 PM

Quote:
Originally Posted by Pdelcast View Post
omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!
This will only make Castle stronger. A lot of the people complaining might not own a business and have no idea how hard it is to run a company the size of Castle. If something similar happened to any other company, I can see that company going under. Keep up the good work Patrick.
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  (#56)
snellemin
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06.07.2012, 03:49 PM

I'm requesting a Special Edition Castle ESC with a Blueberry and a BumbleBee logo. I want the bee to be hovering right over a pair of blueberries.


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GTP-Pletty Big Maxximum+RX8. GTP-C50-6L Hacker+RX8. CRT.5-Pro4+ZTW esc.
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  (#57)
Pdelcast
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06.07.2012, 04:10 PM

Quote:
Originally Posted by snellemin View Post
I'm requesting a Special Edition Castle ESC with a Blueberry and a BumbleBee logo. I want the bee to be hovering right over a pair of blueberries.
Hmmmmm.... We were thinking flowers and kitties.


Patrick del Castillo
President, Principle Engineer
Castle Creations
   
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  (#58)
fastbaja5b
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06.07.2012, 08:47 PM

Thank you for illustrating how lightly customer service is taken that we can now poke fun at it so freely.

Meanwhile just clicked onto week 14 for my ESC..... waiting waiting waiting.....

How dare I have the audacity to get what I paid for huh?


Say Less, Do More.
   
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  (#59)
Pdelcast
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06.07.2012, 10:41 PM

Quote:
Originally Posted by fastbaja5b View Post
Thank you for illustrating how lightly customer service is taken that we can now poke fun at it so freely.

Meanwhile just clicked onto week 14 for my ESC..... waiting waiting waiting.....

How dare I have the audacity to get what I paid for huh?
Pm me with your info-- I'll check on it


Patrick del Castillo
President, Principle Engineer
Castle Creations
   
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  (#60)
DwightSchrute
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06.09.2012, 08:34 AM

I don't know many company owners who gives tech advise and personal CS on any forum. To me, that speaks volumes. Castle supports ALOT of platforms now...IMHO Castle is responsible for keeping the brushless revolution on track for many of us. Most of the other "brushless" companies produce something, see that it has a few shortcomings an then abandons the product. Patrick has worked tirelessly to get into our hands what we like to run and do it the right way.

The big guys see his efforts too. Associated, HPI, Traxxas, Losi...they all use his brushless stuff. Not to mention a military contract as well. Look at how much Castle has expanded since we saw the MMM V1....

So, on top of supporting several of the top rc companies and making sure their stock is enough so people can buy their favorite cars and trucks, the man has recalled 60k escs....give the guy a break!

I waited 3+ months getting a mmp back probably 6 months ago, but the man replaced it for free....while dealing with the massive recall.

.....so i gotta slip this in....the only small critism i have is to maybe change the repair time on the website to 8-12 weeks. atleast people know that it's probably gonna be a little later than they expected.

There's no way in the world i'd run any other brushless system. Castle has always been reliable... even through my own learning curve, where i was horrible at soldering and probably caused 70% of my own failures before i learned how to do it the right way. after that, i didn't have a single additional failure. it makes me wonder how many of these returns are from user error. probably alot.


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